Operation Procedures

Stocking Rooms | Music Set Up | Watsu Tub | Cash Management | Send SimpleTexting Campaign | Gift Cards | Membership Sign Up & Cancellation | Client Paying for Friends/Family | Tipping | Refunds

Opening Procedure

High Priority

• Turn on lights
• Clean second lint trap
• Start laundry
• Check schedule for room usage
• Start towel warmers
• Power on Square Terminal
• Open cash drawer and count starting cash, record in spreadsheet
• Fill kettle & water dispenser
• Check voicemail (code: 1331)
• Check texts
• Unlock doors, hang up/turn on open signs

Low Priority

• Turn on fountain
• Start music
• Start oil diffuser
• Put sidewalk sign outside
• Put up flags
• Check sidewalks & parking lot (snow, ice, trash)
• Check Watsu tub, record in spreadsheet

Name *

Submit

Closing Procedure

About an hour before closing

• Switch laundry from washer to dryer, do not start new laundry
• Empty kettle (if clients done)
• Empty trash cans in reception area, bathrooms, laundry room, and staff room
• Take trash from staff room to dumpster (if needed)
• Wash dishes in break room
• Check each treatment room, clean & arrange for next day
• Check for valuables in rooms/break room

At Closing Time/After Last Customer

• Check Transaction Report in Jane for cash transactions
• Count cash in cash drawer, reconcile with Jane report
• Put excess cash into blue cash envelope, lock in safe
• Put cash drawer cash into plastic bag, lock in safe
• Turn off speakers and tablets, plug into charging unit at front desk
• Check that room towel warmers are off and open to dry
• Check laundry room towel warmer, turn off and open
• Turn off fountain
• Bring in sidewalk sign
• Take down flags
• Lock door
• Take down open sign, turn off neon sign
• Turn off lights, check whole building
• Arm alarm system

Name *

Submit

Weekly Tasks

Thursday

• Mop
• Clean & restock bathrooms
• Clean ADA & watsu showers
• Water out side plants, mist air plants

Saturday

• Dust retail displays
• Wipe down nail salon
• Take out big trash/recycle (always)
• Wash glass water dispenser

Name *

Submit